Surprise & Delight Carts
“Surprise & Delight Carts” are white, three-tiered rolling carts that will be kept in the restaurant office at the FSRs and neatly fit under the desk, or in the front-of-house at the Mall. Leaders are welcome to move a limited amount of inventory to somewhere in the front-of-house for easier accessibility. While these special items help create a memorable moment, our simple acts of genuine kindness, care, and hospitality make a difference in the lives of our guests and fellow team members!
Team Members can use items in the cart to “ Delight” guests, like Mini Plush Cows, Keychains, Digital Offer Cards, and more! We want to go the extra mile in hospitality this season and feel this will help us accomplish that goal. The carts will be routinely replenished with what is being given away. Some things in the cart hold a higher price value than others (like the 20” plush cow), so we ask that you please use discernment when giving items away. These items are for guests only. If a Team Member is gifted any item from the cart, it must be from an Executive Director.
Listed below are a few practical ways to utilize some of the items in the cart:
Digital Offer Cards (DOCs) can be used as part of our HEARD Model to delight the guest during conflict resolution. If a guest doesn’t have the app to send an offer to them and doesn’t want a refund, this is a possible option to delight the guest. We have desserts, entrees, and kid's meal options available to be given away.
Assorted Keychains are a great way to S&D a teenager or a college-aged guest. We have a limited number of these keychains, so be intentional with moments.
Mini Moos are wonderful gifts for guests of all ages!