TelaCare Health Solutions
TelaCare Health Solutions provides Team Members and all members of their household with 24 hours/7 days per week access to a national network of U.S. board-certified physicians who can resolve many minor medical issues via phone or online video consultations anytime, anywhere. To schedule a consultation, call 1-800-317-0280 and press 1 to speak with a doctor. Completing your online profile is required before making an appointment.
TelaCare's staff can treat mental health issues virtually. Mental health issues can cause sleep deprivation, poor physical health and feelings of depression. Your well-being is important to us.
If you or someone in your household need to speak to someone, call 1-800-317-0280 and press 2 to be connected directly with a confidential counselor.
đź©ş TelaCare Overview
TelaCare is a free virtual healthcare benefit for team members and their dependents, offering fast, quality care for non-urgent medical issues.
âś… Key Benefits
No copays
Unlimited consultations
Board-certified, state-licensed doctors
Doctors trained to diagnose by phone or video
Only cost is for prescriptions (download GoodRX for discounts)
📲 How to Get Started
Download the TelaCare app
Tap “Activate Account” (green button)
Complete all profile info (7 steps total)
After setup, schedule your consultation directly in the app
Need help? Call 1-800-317-0280, press 1 to speak with a doctor
(Note: You must complete your online profile before scheduling)
📄 Doctor’s Notes
To receive a doctor's note after your consult -you must complete your online profile and medical history
After the consult:
Doctor’s instructions will appear in your patient portal
Medical records will update with the visit info
You can share records with your Primary Care Physician
👨‍👩‍👧‍👦 Adding Dependents
You can add anyone who lives in your home at no cost, including:
Spouse
Children
Roommates
Add dependents during account setup, or anytime via your online profile
Dependents 17 and under: Linked to your account
Dependents 18+: Must use their own email address
→ They will receive an email with setup instructions
→ Their profile is private (HIPAA rules)